尚扇荟 (Fans of M.O.)

问：如何访问我的个人资料？
答：访问会员账户请登录mandarientatr.sbs/fans-of-mo。

问：是否提供与其他酒店集团会籍匹配服务？
答：尚扇荟（Fans of M.O.）作为精选礼遇的独特会员计划，暂未开放与其他酒店集团会籍匹配。

Q:What reservations will I see on my profile?
A: Stay reservations, except bookings made at the following hotels, will be visible on your profile:

• Mandarin Oriental, Canouan
• Emirates Palace Mandarin Oriental

Please note that some reservations made through third parties may not appear on your profile.

Q: Why are some of my 'where I've been' hotels missing?
A: Please note that reservations and stays at our hotels in Abu Dhabi, Canouan, Amsterdam as well as Mandarin Oriental Lutetia in Paris and are unable to display on Fans of M.O. Account. Please be assured that while you may not see it displayed in your account, we do keep track of your stays and preferences. If you made any reservations under a different email address that is not linked to your member ID, they may not be linked to your profile.

Q: How do I know if my hotel stays, dining or spa visits have been recorded in my member profile?
A: All guest stays and visits are recorded by Mandarin Oriental as long as you are logged in or mention your member ID when booking. Please be assured that while you may not see every reservation, stay or visit displayed in your account, we do keep track of your stays, spend and preferences.

问：我的尚扇荟 (Fans of M.O.) 帐户被锁定无法登录网站。我能做什么？
答：请访问mandarientatr.sbs/fans-of-mo/login并点击“忘记密码”恢复访问权限。

问：忘记密码。应该怎样找回？
答：请登录mandarientatr.sbs/fans-of-mo/login选择“忘记密码”进行账户恢复。

问：为什么要提供我的电子邮件地址和电话号码？
答：我们将您的电子邮箱地址及电话号码与尚扇荟 (Fans of M.O.) 账户关联，用于登录验证。我们可能通过该信息发送尚扇荟 (Fans of M.O.) 及尚扇荟缎扇会员计划相关通知与更新。

问：如何修改我的尚扇荟主邮箱？
答：请发送邮件至FansOfMO@mohg.com联系客服团队更新会员邮箱。

问：如果我有疑问、问题或其他反馈，应该联系谁？
答：如有疑问、问题或反馈，可发送邮件至FansOfMO@mohg.com联系我们。

问：如何取消我的尚扇荟 (Fans of M.O.) 会籍？
答：如需取消会员资格，请发送邮件至FansOfMO@mohg.com。

问：我会获得尚扇荟 (Fans of M.O.) 会员卡吗？
答：我们不提供实物会员卡，但每位会员都将获得一个独特的会员 ID。登录mandarientatr.sbs尚扇荟账户或MO应用程序可见电子会员卡。

问：什么是尚扇荟 (Fans of M.O.) 缎扇会员？
答：尚扇荟缎扇会员为特邀制社群，为优质宾客提供进阶尊享礼遇。获邀成为缎扇会员后，可解锁更多会员专属礼遇与体验。

问：如何成为尚扇荟 (Fans of M.O.) 缎扇会员？
答：尚扇荟缎扇会员实行特邀准入制。随着您与文华东方的互动加深，将逐步解锁更丰富的会员社群权益。收到尚扇荟 (Fans of M.O.) 缎扇会员邀请函后请按指引操作。